Conflict management resources
Books
Bolton, R. People Skills: How to Assert Yourself, Listen
to Others and Resolve Conflicts, Toronto (Simon and Schuster).
Clear and practical guide to topics listed in title.
Bush and Folger. The Promise of Mediation: Responding to
Conflict Through Empowerment and Recognition (Jossey-Bass).
Outlines an approach to mediation that de-emphasizes simple
achievement of a settlement and emphasizes disputant self-determination
and the development of their capacity to relate to one another.
Cornelius, Helena and Shoshana Faire. Everyone Can Win: How
to Resolve Conflict (Simon and Schuster). Sourcebook on recognizing
and resolving conflict.
Fisher, Roger and Scott Brown. Getting Together: Building
Relationships as We Negotiate (Penguin Books). Sequel to the
bestseller Getting to Yes (see below).
Fisher, Roger and William Ury. Getting to Yes: Negotiating
Agreements Without Giving In (Penguin). Short, easy to read.
The book that introduced the concepts of principled negotiation.
Hoffman, Ben. Conflict, Power, Persuasion: Negotiating Effectively
(Captus Press) Description of negotiation analysis and implementation.
Macbeth, Fiona and Nic Fine. Playing with Fire: Creative
Conflict Resolution for Young Adults (New Society Publishing).
Excellent guide for anyone working in groups (with adults
too), useful exercises.
Moore, Christopher. The Mediation Process: Practical Strategies
for Resolving Conflict (Jossey-Bass). Very thorough description
of theory and practical strategy for mediation in many contexts.
Tannen, Deborah. You Just Don't Understand: Women and Men
in Conversation (Ballantine Books). Detailed description and
case examples of conversational style differences between
men and women and the misunderstandings they create.
Ury, William L., Jeanne M Brett, and Stephen B. Goldberg.
Getting Disputes Resolved (Jossey-Bass, you may order it through
Parentbooks, Toronto). Useful analysis and helpful ideas for
designing dispute resolution systems.
Organizations
Call these organizations for workshops, written materials,
training or other information about conflict resolution.
Family Mediation Canada, 123 Woolwich St., Guelph, ON N1H
3V1. Phone (519) 836-7750 fax (519) 836-7204. Membership includes
membership in Ontario Association for Family Mediation.
The Network: Interaction for Conflict Resolution. Conrad
Grebel College, Waterloo, ON N2L 3C6. Phone (519) 885-0806.
National resource organization for everyone interested in
dispute resolution in Canada. Membership includes membership
in Society for Conflict Resolution in Ontario (SCRO).
The Society for Conflict Resolution in Ontario. A non-profit
professional organization devoted to fostering alternative
methods of resolving conflict in the public sector. SCRO members
represent a wide spectrum of consultants, academics, lawyers,
public officials and environmentalists. For local (Toronto)
information cal Beate Bowron (416) 392-7571. For membership
application contact The Network (above).
Community Mediation Organizations (Metro Toronto)
Conflict Resolution Service, St. Stephen's Community House,
169 Brunswick Ave. Toronto, ON M5S 2M4. Phone (416) 926-8821.
Fax: (416) 966-2178. Trains volunteers to mediate neighbourhood,
workplace and family disputes throughout Metro. Mediation
services are free to individuals, and are available in several
languages. Also functions as a Metro-wide resource centre
for training and information.
Conflict Mediation Services of Downsview. 1181 Finch Ave.
West, Unit 24, Downsview, ON M3J 2V8. Phone (416) 663-0471.
Free community mediation in Downsview; also victim/young offender
and in-school peer mediation programs.
Scarborough Conflict Resolution Service. 74 Fir Valley Court,
Scarborough, ON M1L 1N9. Phone: (416) 694-1138. Free community
mediation throughout Scarborough.
by Regan McClure
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